Effective Date: December 10, 2025

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This End User License Agreement (“Agreement” or “EULA”) governs access to and use of the Remember2™ (Rm2) Rm2.ai™ platform, applications, analytics systems, dashboards, app,  wearable integrations, and related services (“Services”). By accessing or using the Services, the Customer (whether an individual end user, enterprise customer, or authorized organization) agrees to the terms of this Agreement.

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1. License Grant

Rm2 grants Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for lawful purposes and in accordance with this Agreement.

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2. Customer Responsibilities

Customer agrees to:

1. Provide accurate information needed to create and maintain account access.

2. Maintain the confidentiality of authentication credentials and restrict account access to authorized users only.

3. Use the Services in compliance with all applicable laws, including privacy, security, and healthcare regulations.

4. Not attempt to reverse engineer, copy, sell, sublicense, or exploit the Services or related intellectual property.

5. Immediately notify Rm2 of any unauthorized access, security incident, or account misuse.

6. For Business-to-Business (B2B) customers: ensure that only authorized personnel access administrative dashboards, APIs, and/or integrated systems.

Failure to uphold these responsibilities may result in suspension or termination of Services.

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3. Confidentiality

1. Mutual Confidentiality. Each party agrees to maintain the confidentiality of all non-public information disclosed by the other party (“Confidential Information”).

2. Use and Disclosure. Confidential Information will only be used to perform obligations under this Agreement and will not be disclosed to third parties except:

   • employees and contractors under confidentiality obligations;

   • service providers contractually bound to protect such data;

   • when legally required (with notice to the other party when permitted).

3. Data Security. Rm2 implements administrative, technical, and physical safeguards aligned with HIPAA, SOC 2 Type II, and ISO 27001 security standards.

4. Protected Health Information (PHI). To the extent Customer data includes PHI:

   • Rm2 acts as a Business Associate under HIPAA, as required by law

5. Rm2 will comply with its HIPAA Notice of Privacy Practices and any Business Associate Agreement (BAA), as required by law Survival of Confidentiality Obligations. The Parties’ confidentiality obligations as set forth in Paragraph 3 survive termination of this Agreement.

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4. Customer Issue Resolution & Dispute Handling

Rm2 commits to the timely resolution of Customer-reported issues as set forth below:

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4.1 Service Issue Classification

• Priority 1 (Critical Outage): Production system unavailable or major functionality inoperable.

• Priority 2 (High Impact): Core functionality degraded with no workaround.

• Priority 3 (Moderate Impact): Issue affects functionality but workaround exists.

• Priority 4 (Low Impact): Cosmetic or minor issues.

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4.2 Target Response Times

Issue Type ––– Response Goal ––– Resolution Goal

Priority 1 ––– Within 1 hour ––– 4–12 hours

Priority 2 ––– Within 4 hours ––– 1–3 business days

Priority 3 ––– 1 business day ––– 3–10 business days

Priority 4 ––– 2 business days ––– Next scheduled release

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4.3 Dispute Resolution

Operational disputes related to Services, performance, data accuracy, or deliverables will first be handled through the escalation process in Section 5. If unresolved, disputes may be escalated to executive teams of both parties before considering formal mediation or legal action.

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5. Escalation Matrix / Procedure

Level 1 – Support

• Support Team: support@rm2.ai

• Responsible for initial triage, troubleshooting, ticket creation, and status communication.

Level 2 – Technical Operations

• DevSupport Escalation: devsupport@rm2.ai

• Responsible for service outages, infrastructure issues, integration failures, and incident response.

Level 3 – Security & Compliance

• Security Officer: security@rm2.ai

• Manages cybersecurity events, privacy concerns, PHI incidents, and compliance-related escalations.

Level 4 – Executive Escalation

• Chief Technology Officer / Chief Operating Officer

• Handles unresolved or high-impact disputes, contractual questions, or service-level failures.

 

Customer may escalate to the next level if the prior level has not resolved the issue within the target response window.

 

6. Ownership & Intellectual Property

Rm2 retains all rights, title, and interest in its software, analytics models, algorithms, data structures, designs, trademarks, and platform architecture.

 

Customer retains ownership of all data submitted or generated through their use of the Services.

 

7. Data Processing & Privacy

Rm2 processes Customer data in accordance with:

• Rm2’s Privacy Policy

• HIPAA Notice of Privacy Practices (if PHI is involved); and

• Applicable data protection laws (e.g., U.S., Bahamas DPA)

 

8. Service Availability

Rm2 targets 99.5% uptime availability outside scheduled maintenance windows, which will be communicated in advance.

 

9. Term and Termination

Either party may terminate this Agreement with written notice. Either party may terminate this Agreement without cause by providing thirty (30) days’ written notice. Rm2 may terminate this Agreement immediately upon written notice if the Customer materially breaches the Agreement, uses the Services unlawfully, or poses a security or operational risk.

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Upon termination, Customer access will be revoked and data will be handled according to Rm2’s Data Retention Policy.

 

10. Limitation of Liability

To the maximum extent permitted by applicable law, Rm2 shall not be liable to Customer or any third party for any indirect, incidental, special, exemplary, punitive, or consequential damages of any kind, including but not limited to lost profits, loss of data, loss of goodwill, or business interruption, arising out of or related to the use of or inability to use the Services, even if Rm2 has been advised of the possibility of such damages.

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Rm2’s total cumulative liability for any and all claims arising under or relating to this Agreement shall not exceed the total amount of fees actually paid by

Customer to Rm2 for the Services during the twelve (12) months immediately preceding the event giving rise to the claim.

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11. Governing Law and Venue

This Agreement shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of laws principles, unless superseded by mandatory privacy or healthcare regulations. The parties agree that any legal action or proceeding arising out of or relating to this Agreement shall be brought exclusively in the state or federal courts located in Fort Lauderdale, Florida, and each party hereby irrevocably submits to the personal jurisdiction of such courts and waives any objection based on forum non conveniens or improper venue.

 

12. Entire Agreement

This EULA, along with applicable BAAs, Privacy Notices, and platform Terms, constitutes the entire agreement between the parties.

 

Remember2, Inc., 3100 Ray Ferrero Jr Blvd., Davie, FL 33314

Email: legal@rm2.ai

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